What is the check-in and check-out policy at Grand Palladium Colonial Resort & Spa?
Check-in is at 15:00 and check-out is by 12:00.
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Grand Palladium Colonial Resort & Spa, Riviera Maya
272US$
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Key details
About Resort
Carretera Chetumal-Puerto Juarez,
Riviera Maya,
Mexico,
77710,
Quintana Roo
- Close to Kantenah Beach
Perfect
7.0
8.1
4.3
4.7
Loved by guests
"Huge pools were fantastic; plentiful food choices - very fresh fruits, salads and vegetables."
"The kids area/water-park is vey nice and safe for kids."
"The Colonial pool on a daily basis was never over crowded and with plenty of sun loungers available."
The luxurious, all-inclusive Grand Palladium Colonial Resort & Spa features an array of amenities designed for families and couples alike. Guests can expect
Rooms & Amenities
Grand Palladium Colonial Resort & Spa offers 406 luxurious rooms, including options with stunning views and private outdoor showers. The accommodations are equipped with upscale amenities, such as
Dining & Culinary Experiences
Dining options include 8 à la carte restaurants serving diverse cuisines, from Thai at
Leisure & Entertainment
Leisure facilities feature multiple pools, including a
Location & Services
The hotel is positioned conveniently with easy transportation options, including bus stops nearby for local excursions. Guests can explore attractions such as
Must-do experiences
- Visit the ancient ruins of Tulum for stunning coastal views.
- Try the cochinita pibil at La Nave Pizzeria for authentic taste.
- Explore the vivid colors of the Frida Kahlo Museum in Coyoacán.
- Snorkel at Gran Cenote for a breathtaking underwater experience.
- Don't miss the Playa del Carmen markets for unique artisan crafts.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe Room
2 persons
37 m²
2 Double beds
Shower
Coffee machine
room details
Romance Villa Suite Poolside Adults Only
2 persons
59 m²
1 King-size bed and 1 Sofa bed
Shower
Coffee machine
room details
Junior Suite Poolside
2 persons
42 m²
2 Queen Size Beds
Shower
Coffee machine
room details
Junior Suite Garden View
2 persons
42 m²
2 Double beds
Garden view
Shower
Coffee machine
room details
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Price and Room Availability Calendar
Check availability and prices for your dates now!
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- Non-smoking rooms
- Free Wi-Fi
- Free parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Luggage storage
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Wind surfing
- Diving
- Snorkelling
- Canoeing
- Tennis court
- Billiard tables
- Darts
- Table tennis
- Mini golf
- Archery
- Aerobics
Services
- Room service
- Housekeeping
- Car hire
- Laundry
- Tours/Ticket assistance
- Grocery shopping service
- Welcome drink
Dining
- Restaurant
- Poolside snack bar
- Snack bar
- Dinner
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Children's buffet
- Board games
- Children's pool
- Water slides
- Children's play area
- Toys
- Kids club
- Game room
Spa & Leisure
- Outdoor swimming pool
- Beach access
- Beach umbrellas
- Sun loungers
- Aqua park
- Karaoke
- Live entertainment
- Sun terrace
- Garden area
- Leisure/ TV room
- Spa & wellness centre
- Solarium
- Sauna
- Turkish bath
- Jacuzzi
- Pedicure
- Manicure
- Body scrub
- Facial
- Treatment room
- Massage
- Public Bath
- Pool with view
- Make up services
Room features
- Air conditioning
- Mini-bar
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
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Dining Onsite
At the Grand Palladium Colonial Resort & Spa, guests are invited to embark on a flavorful adventure through nine distinct à la carte restaurants, each capturing the essence of global cuisines. From the vibrant spices of Mexico to the rich flavors of Argentina, every meal is a celebration, set against warm, family-friendly atmospheres.
El Dorado
Argentinian
Ambiance
Family friendly with a lively atmosphere.
Key Offerings
Savor authentic Argentinian steaks and traditional dishes, surrounded by a vibrant and inviting setting.
Reservation
no
Hours vary.
La Adelita
Mexican
Ambiance
Family friendly, colorful, and festive.
Key Offerings
Delight in classic Mexican dishes infused with rich flavors, perfect for sharing with family.
Reservation
no
Hours vary.
Sumptuori
Japanese
Ambiance
Family friendly with a contemporary flair.
Key Offerings
Experience skillfully prepared sushi and teppanyaki that delight both the palate and the senses.
Reservation
no
Hours vary.
Portofino
Mediterranean
Ambiance
Family friendly, warm, and inviting atmosphere.
Key Offerings
Indulge in fresh Mediterranean dishes with exquisite ingredients and vibrant presentations.
Reservation
no
Hours vary.
La Lola
Spanish
Ambiance
Family friendly and spirited.
Key Offerings
Enjoy tapas-style small plates and authentic Spanish flavors in a lively dining environment.
Reservation
no
Hours vary.
Ribs & More
American
Ambiance
Family friendly with a casual vibe.
Key Offerings
Feast on succulent ribs and other American classics, perfect for a hearty meal after a fun day.
Reservation
no
Hours vary.
Bahia & Brasa
Brazilian
Ambiance
Family friendly with an energetic atmosphere.
Key Offerings
Dig into grilled meats and traditional Brazilian dishes that celebrate bold flavors in a convivial setting.
Reservation
no
Hours vary.
Poseidón
Mexican
Ambiance
Family friendly with a vibrant decor.
Key Offerings
Savor a range of authentic Mexican favorites that bring comfort and joy to every bite.
Reservation
no
Hours vary.
Chang Thai
Asian
Ambiance
Family friendly with an inviting decor.
Key Offerings
Relish in aromatic dishes and fragrant curries that transport guests to a world of Thai culinary arts.
Reservation
no
Hours vary.
Location
Carretera Chetumal-Puerto Juarez,
Riviera Maya,
Mexico,
77710,
Quintana Roo
Map view
Carretera Chetumal-Puerto Juarez,
Riviera Maya,
Mexico,
77710,
Quintana Roo
City landmarks
Landmark
Playa Kantenah
1.0
km
Event hall
Playa Saasil Kantenah
1.1
km
Landmark
BioParque Lu'um Balam
3.0
km
Landmark
Mayan Underworld
3.1
km
Landmark
snorkling
3.1
km
Park
Yal-ku Lagoon
4.2
km
Landmark
Uxuxubi Al Natural
3.9
km
Landmark
Yal-Ku
4.1
km
Beach
Xpu-Ha Beach
4.6
km
Beach
Bahia De La Media Luna
4.3
km
Beach
Playa Xpu-ha
4.5
km
Landmark
Taj Mahal Cenote
4.6
km
Landmark
Cenote TajMa Ha
4.6
km
Landmark
Xotik-Ha
4.7
km
Landmark
XPuha
4.8
km
Night club
Rauxa Show
4.9
km
Beach
half moon bay
4.9
km
Landmark
mexicarteakumal
5.9
km
Library
Hekab Be Biblioteca de Akumal
5.8
km
Nearby
Kantenah Bay
370 m
Beach
Playa at Grand Palladium Kantenah Resort
90 m
Restaurants
Punta Emilia
70 m
Carretera Chetumal-Puerto Jua_rez Km
Sumptuori
90 m
Carretera Chetumal-Puerto Juarez Km
La Adelita
60 m
Carretera Chetumal-Puerto Juarez Km
El Gaucho
180 m
Carretera Chetumal-Puerto Juarez Km
Explore Riviera Maya
Explore Riviera Maya
Kantenah Bay
5 minutes' walk
A serene bay featuring calm waters ideal for swimming and snorkeling, just minutes away from the resort's beachfront.
Playa Kantenah
15 minutes' walk
A picturesque beach with white sand and crystal-clear waters, perfect for relaxation and water sports.
Punta Emilia
1 minute' walk
An oceanfront restaurant specializing in fresh seafood and local dishes, with stunning views and a casual atmosphere.
Sumptuori
2 minutes' walk
A Japanese restaurant known for its sushi and teppanyaki, perfect for an interactive dining experience.
Rauxa Show
10 minutes' drive
A unique cabaret experience showcasing theater, dance, and spectacular performances. Reservations recommended.
Getting around
Reviews and Ratings
Feedback from previous guests about their experience.
78%
loved the resort and would return for another relaxing stay
Spacious rooms
Beautiful pool
Limited dining variety
Beach cleanliness issues
7.8/10
Very good
Rooms
7.0
Location
9.0
Service
8.4
Dining
6.2
Ava
United Kingdom,
January
2025
7.6/10
I had a wonderful time at the resort! The grounds are beautifully maintained, and the pools are clean and inviting. The staff were very helpful, making my stay pleasant. Though the dining options could improve, especially at dinner, overall it was a fantastic experience, and I recommend it for a family vacation.
Rooms
7.0
The room was spacious and clean with a nice balcony view of the gardens, but it felt a bit dated and had a musty smell upon arrival.
Service
8.0
The service was quite attentive, with staff promptly clearing tables and ensuring we were well taken care of during meals.
Location
9.0
The location is stunning, with beautifully manicured gardens and ample activities throughout the resort.
Dining
6.0
While most meals were enjoyable, some dishes were lukewarm and could be improved for a better dining experience.
Facilities
8.0
The pool facilities were excellent, clean, and offered a range of water activities, although some equipment could use an upgrade.
Emerson
United Kingdom,
December
2024
8.6/10
My stay at the resort was truly enjoyable, with beautiful grounds and plenty of activities for everyone. The staff made the experience memorable, accommodating us at every turn. However, I did encounter some challenges with the dining options, and the equipment for water activities could use an upgrade. Overall, this was a wonderful vacation, and I would highly recommend it!
Rooms
8.0
The rooms were basic but clean and comfortable. We spent very little time there, so they suited our needs well.
Service
10.0
Service was absolutely fantastic, with staff going above and beyond to make our stay special. They remembered our names and always had a smile.
Location
9.0
The location was great, providing easy access to the different pool areas and restaurants. I loved being close to both the Colonial and White Sand sections.
Dining
7.0
Dining had its ups and downs. While most restaurants served delicious food, a few were a bit disappointing, particularly the seafood options.
Facilities
9.0
Facilities were well-maintained, and the pools, especially the adult-only one, were fantastic spots to relax.
Christina
United Kingdom,
December
2024
8.6/10
We had an incredible 10-day stay at this resort, which truly felt like paradise. The staff made us feel like family, especially Gilmer and Fernanda, who served amazing drinks. However, not everyone had a pleasant experience, as some rooms had issues with dampness and cleanliness. The dining options were plentiful but varied in quality. Overall, it's a beautiful place that I can't wait to return to.
Rooms
5.0
Some rooms had a damp and musty smell, which was not ideal for our stay.
Service
9.0
The staff was friendly and did their best to accommodate us, making us feel like family.
Location
10.0
The resort is set in a stunning area, surrounded by lush tropical vegetation.
Dining
7.0
The buffet options for breakfast and lunch were extensive, but some evening restaurants fell short of expectations.
Facilities
8.0
The pool and beach facilities were enjoyable, and the grounds were well-maintained.
Ray
United Kingdom,
September
2024
6.8/10
I had a great stay at the hotel with its stunning beachfront and well-kept grounds. The rooms were clean but could use some updates, and while the service was generally good, I encountered some issues with check-in. Dining was hit or miss, especially at the seafood restaurant, but other eateries had great food. Overall, it was a nice vacation with some areas needing improvement.
Rooms
7.0
The rooms were clean but could use updating, and there were a few service issues with restocking items.
Service
6.0
Most of the staff were amazing, particularly at the bars, but I faced challenges at check-in that were frustrating.
Location
9.0
The resort is beautifully located right on the beach, making it perfect for water activities.
Dining
5.0
Dining experiences varied; some meals were enjoyable, but the seafood restaurant was disappointing with cold food.
Facilities
7.0
The facilities were generally nice, but the pools felt a bit crowded at times.
Parker
United Kingdom,
September
2024
8.2/10
Our time at the Grand Palladium was filled with beautiful scenery and enjoyable experiences, especially with the family-friendly vibe. The rooms were spacious and well-maintained, and the pools offered a fun escape. However, the dining options fell a bit short regarding variety, and the beach situation with the seaweed could be better. Overall, the resort provides a solid value for a family vacation, but note the occasional challenges with food quality and beach cleanliness.
Rooms
9.0
We stayed in a large room that was well-stocked with a minibar and clean amenities. The air conditioning worked wonders in the hot weather, and we appreciated the spacious layout with two double beds.
Service
9.0
The service was super casual and friendly, with staff genuinely striving to enhance our holiday experience. They were always on hand to help with our needs.
Location
8.0
The resort is beautifully woven into the landscape, with stunning views of the gardens and easy walks around the property. Access to the beach, while scenic, could use some improvement due to seaweed issues.
Dining
6.0
Dining had a decent variety, but some of the food felt repetitive after a few days. Although we enjoyed several specialty restaurants, the buffet lacked options like fresh tortillas.
Facilities
9.0
The pools were impressive and well-maintained, providing a great area for relaxation and fun. The family-friendly amenities kept the kids entertained.
Spacious rooms
Limited dining variety
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
is available in public areas for free.
Breakfast
The hotel Grand Palladium Colonial Resort & Spa provides visitors with a free full breakfast.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Number of rooms:
658
Former name
grand palladium colonial resort and spa
FAQs
About Grand Palladium Colonial Resort & Spa
What is the distance from Grand Palladium Colonial Resort & Spa to the nearest airport?
The hotel is 35 km from Aeropuerto de Playa del Carmen.
What are the dining options available at Grand Palladium Colonial Resort & Spa?
The hotel features five restaurants, including options for Argentinian, Mexican, and Japanese cuisine.
What types of recreational activities are offered at Grand Palladium Colonial Resort & Spa?
Guests can engage in activities such as snorkeling, canoeing, archery, diving, and mini golf.
Are there any pools available at Grand Palladium Colonial Resort & Spa?
The hotel has several pools, including a family pool with hydromassage, an adults-only hydromassage pool, and a water park.
What amenities can guests find in the rooms at Grand Palladium Colonial Resort & Spa?
Rooms are equipped with air conditioning, a flat-screen TV, a safety deposit box, and some include a balcony.
Is parking available at Grand Palladium Colonial Resort & Spa?
Free private parking is available on-site without the need for a reservation.
What languages are spoken by the staff at Grand Palladium Colonial Resort & Spa?
The staff speaks both English and Spanish.
What family-friendly facilities are available at Grand Palladium Colonial Resort & Spa?
The hotel offers a children's playground, kids' club, and organized activities for children.
How far is Grand Palladium Colonial Resort & Spa from Playa del Carmen and Tulum?
The hotel is conveniently located approximately 31 km from Playa del Carmen and 10 km from Tulum.
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